Finest of Croatia

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Dubrovnik

RESERVATIONS AND PAYMENT
All reservations/bookings should be made in writing, by e-mail, fax or in person in Finest of Croatia office as well as at the offices of our partner travel agencies. The Client is obligated to provide any information which is required for the reservation process. The deposit of 50% of the amount total is required at the time of booking. The remaining amount must be paid no later than 30 days prior to the beginning of the service.


CANCELLATION POLICY
All cancellations must be in writing - by email or fax.
Cancellation charges per person (percentage of total arrangement price):

  • 30 or more days prior to arrival: 10%
  • 29 – 22 days prior to arrival: 25%
  • 21 – 15 days prior to arrival: 40%
  • 14 – 8 days prior to arrival: 80%
  • 7 – 0 days prior to arrival: 100%
  • No show: 100%

CANCELLATION and CHANGES MADE BY FINEST OF CROATIA
The itineraries are subject to change depending on group abilities and preferences, weather conditions, water levels, other acts of God, special events of interest and similar. For client's safety and comfort reasons Finest of Croatia reserves the right to alternate programme without prior notice.
In a case of major changes or cancellations, Finest of Croatia will advise the Client as soon as possible and provide the following options:

  1. Client may accept a new departure date or destination offered by Finest of Croatia
  2. Client may accept a replacement package/excursion of equivalent or closely similar itinerary
  3. Client may cancel his/her booking altogether and receive a full refund of the money paid.

The Client is obligated to inform Finest of Croatia of his/her decision within 7 days of the offer. If the Client does not, Finest of Croatia will book a replacement package/excursion


REFUND CLAIMS
If the client is not satisfied with the accommodation, equipment or service provided he/she should contact Finest of Croatia employee (tourleader/guide/representative) immediately in order to find a satisfactory change or replacement. Refund claims will be considered invalid unless the Finest of Croatia was notified in time.
All refund claims must be submitted to Finest of Croatia in writing within 30 days of the completion of the trip.

The Client is obligated to:

  • have valid travel documentation
  • respect and abide by all customs and foreign exchange regulations of the destination country
  • advise Finest of Croatia of any form of disability or impairment, which may be restrict the enjoyment of the Client's trip
  • provide the document which confirms payment of service (the voucher, bank receipt or excursion ticket received by mail, e-mail or in person) to the service provider
  • enquire whether or not he/she requires a visa for Croatia as well as neighboring countries if travelling through them is included in the itinerary.

If the Client does not follow these regulations, he/she will be held responsible for any expenses or damages. By confirming a reservation, the Client is obligated to pay the service provider on the spot for any damage(s) he/she may have caused.

 
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